Individual Giver
Find answers to common questions about donating on giving.sg, including account management, campaign management, volunteering management, donations methods and tax deductions.
- How do I create a giving.sg account?
- I forgot my password. How do I reset it?
- Why is my donation not eligible for tax deduction?
- I have donated as a Guest. How can I claim for Tax Deductions?
- I am experiencing an error when using giving.sg.
- How do I navigate the giving.sg platform to find campaigns, charities, or volunteering opportunities?
- Where can I view my donation history or receipts?
- How do I update my profile information?
- My submitted campaign is still showing "Pending"
- Can I request for a refund
- Can I see who has donated to my campaign?
- Can I amend the campaign start date after it has been approved by the Charity?
- Can I re-activate a campaign that has ended/expired?
- How do I withdraw from an opportunity that I already registered for?
- Will I receive a certificate of completion for my volunteering activity?
- What is the minimum age requirement to volunteer on giving.sg? Can I bring my child to a volunteering opportunity?
- Do I need a license to fundraise through giving.sg?
- I have completed the volunteering opportunity. How do I update my volunteering hours on giving.sg?
- I made a donation to the wrong campaign. Is there a way for me to transfer the donation to the correct campaign?
- How can I cancel my monthly recurring donation?
- Are my donations eligible for tax deduction if I donated in late December?
- Can I donate on behalf of someone else?
- How can I donate items (donations in kind) through giving.sg?
- How can I provide feedback or report an issue?