How do I change my charity's bank details?

If your charity needs to update its bank account details, you will need to complete and submit a new Direct Credit Authorisation (DCA) form for verification.

Who can update the bank details?

Only users with the NPO Admin or Finance Manager role can update the organisation's bank details.

To change your organisation's bank details:

1. Sign in to your NPO account.
2. Click your Avatar in the top-right corner and select Settings.
3. Navigate to the Bank Details tab.
4. Click Edit and download the latest Direct Credit Authorisation (DCA) Form.
5. Complete the DCA form:
   • Part I must be completed by your organisation and stamped with the organisation's official rubber stamp.
   • Part II must be signed, verified, and stamped by your new bank.
6. Return to the Bank Details tab and click Edit again.
7. Update your new bank account information.
8. Upload the completed DCA form (maximum file size: 5 MB).
9. Click Submit to send your request for review.

Important notes

• Ensure the authorised signatory matches your bank's records.
• The bank account number entered in Part I and Part II of the DCA form must be identical.
• Your request will be reviewed before the new bank details are updated.