I'm not receiving the OTP email. What should I do?

If you are not receiving the One-Time Password (OTP) email, please try the following:

1. If you are connected to your organisation's network, switch to a personal Wi-Fi or mobile data connection and try again.
2. Check your Junk or Spam folder to ensure the OTP email has not been filtered.

3. If you are using a work email address, contact your IT administrator to verify that the following are not being blocked or greylisted by your email server:

   • Sender email address: sys_msg-do_not_reply@giving.sg
   • Sender IP range: 76.223.134.180–76.223.134.182

   If necessary, ask your IT administrator to whitelist both the sender email address and IP range to ensure OTP emails can be delivered successfully.

If you are still unable to receive the OTP email, please contact our Support team (hello@giving.sg) and provide the date and time of your login attempt. This will help us investigate the issue further with our technical team.