How will my organisation receive the transaction fee refund?

Your organisation’s regular weekly giving.sg disbursement will continue as usual. The platform fee and associated GST will still be deducted from your disbursement.

The fee support will be provided separately as a refund for the platform fee and GST charged on qualifying donations included in that disbursement.

The refund will be credited to the bank account registered to your organisation’s giving.sg account, in the same week as the corresponding weekly disbursement.

Example: If your organisation receives qualifying micro-donations in a weekly disbursement, the platform fee and GST for those donations will first be deducted as part of the usual disbursement process. A separate refund covering the eligible fees will then be credited to your organisation’s registered bank account in the same week.

Your regular disbursement statement will continue to show the platform fee and GST deductions. The separate refund and its reconciliation statement will show the corresponding amounts returned.