What should I do if I do not receive my OTP email?

If you are not receiving your One-Time Password (OTP) email, please try the following steps:

1. Switch your network connection. If you are connected to your organisation's office network, try switching to your personal Wi-Fi or mobile network and request a new OTP.
2. Check your Spam or Junk folder. The OTP email may have been filtered by your email provider.
3. Contact your IT administrator. Ask them to verify that the sender email address sys_msg-do_not_reply@giving.sg and the sender IP range 76.223.134.180–76.223.134.182 are not being blocked or greylisted. If necessary, they should whitelist both the sender email address and IP range to ensure OTP emails can be delivered successfully.

If you are still unable to receive the OTP, please contact Customer Support (hello@giving.sg) and provide the date and time of your login attempt. Our team will investigate the issue further with our technical team.